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The Airbnb Way : 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
by Michelli, Joseph

Overview -
"New from bestselling author Joseph Michelli! How Airbnb has disrupted the hospitality industry for unparalleled success-critical lessons that apply to any 21st Century business. No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. Over the past decade, Michelli has guided businesses in human experience transformation and revealed how Starbucks, Zappos, Mercedes, and other top companies design and execute the strategies that made them the undisputed leaders of their industries. Now, Michelli turns his attention to major disrupter, Airbnb. In The Airbnb Experience, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs-a feat unparalleled in the shared economy. Inside, you'll find: Airbnb's strategies and practices that drive customer engagement and loyalty, how to provide phenomenal customer service in the shared economy, proven principles for getting the most from all stakeholders-including those who share resources and services, exclusive interviews with Airbnb leaders, hosts, and guests that provide invaluable information for your business. The shared economy is the future, but it introduces business challenges never before faced: how do you serve a broad range of customers across varying geographies through a distributed network of 'partners'? Airbnb has solved the puzzle, and Michelli shows you all the pieces-and how they fit together"--

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Hard cover
$4.49

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Seller Information

St. Vinnie's Books
Eugene, OR, USA

The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and BelongingThe Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging (Hard cover)
Pub. Date: 2019
Publisher: McGraw-Hill Education
Price: $4.49
Seller: St. Vinnie's Books, Eugene, OR, USA
Condition: Acceptable
Notes: Hardcover The item is fairly worn but still readable. Signs of wear include aesthetic issues such as scratches, worn covers, damaged binding. The item may have identifying markings on it or show other signs of previous use. May have page creases, creased spine, bent cover or markings inside. Packed with care, shipped promptly.
The Airbnb WayThe Airbnb Way (Hard cover)
Pub. Date: 2019
Publisher: McGraw-Hill Education
Price: $30.29
Seller: Blackwell's, Gloucester, Gloucestershire, GBR
Condition: New in new dust jacket.
 
 
 
 

More About The Airbnb Way by Michelli, Joseph
 
 
 
Overview

"New from bestselling author Joseph Michelli! How Airbnb has disrupted the hospitality industry for unparalleled success-critical lessons that apply to any 21st Century business. No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. Over the past decade, Michelli has guided businesses in human experience transformation and revealed how Starbucks, Zappos, Mercedes, and other top companies design and execute the strategies that made them the undisputed leaders of their industries. Now, Michelli turns his attention to major disrupter, Airbnb. In The Airbnb Experience, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs-a feat unparalleled in the shared economy. Inside, you'll find: Airbnb's strategies and practices that drive customer engagement and loyalty, how to provide phenomenal customer service in the shared economy, proven principles for getting the most from all stakeholders-including those who share resources and services, exclusive interviews with Airbnb leaders, hosts, and guests that provide invaluable information for your business. The shared economy is the future, but it introduces business challenges never before faced: how do you serve a broad range of customers across varying geographies through a distributed network of 'partners'? Airbnb has solved the puzzle, and Michelli shows you all the pieces-and how they fit together"--

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Details
  • PID: 16017458478
  • ISBN-13: 9781260455441
  • Publisher: McGraw-Hill Education
  • Seller: St. Vinnie's Books
    Condition: Good
    Notes: Hardcover This item shows wear from consistent use but remains in good readable condition. It may have marks on or in it, and may show other signs of previous use or shelf wear. May have minor creases or signs of wear on dust jacket. Packed with care, shipped promptly.